As we are a small, independent boutique we are unable to provide refunds. We are happy to offer you a store credit for your purchased products within 14 days of receiving your items to allowing you the opportunity to find something you prefer another time.
To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Does not apply to discounted items.
If approved, your return will be processed within 48 hours. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be approved.You will be notified by email.
Several types of goods are exempt from returns. Due to hygienic nature of our products we are unable to credit certain items for example Swimwear, lingerie, skincare.
Gift cards are non refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items will be eligible for store credit, unfortunately sale items do not qualify.
To return your product, you should mail your product to:
The Annex by Cheapskates
172 Main Street West
North Bay ON
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible items lost in transit.